Service 10 / 11
Ongoing monitoring, security patching and iteration that keep your website fast, safe and continually improving after launch.
Overview
What you get.
- 24/7 monitoring
- Monthly iterations
- Security patches
Websites decay: dependencies go stale, certificates expire, plugins get exploited and speed slowly regresses. A maintenance plan makes sure that's caught before your customers notice.
You get a named team that already knows your codebase, a predictable monthly cost and a monthly report of what changed and what's next.
The cheapest outage is the one that never happens. Automated checks, dependency scanning and scheduled review catch the slow-moving problems — expiring domains and certificates, failing forms, broken integrations — before they cost you leads.
Maintenance also keeps your site competitive. Small monthly improvements to speed, content structure and conversion paths compound into significant gains over a year.
Why it matters
The problem we solve.
Unpatched software gets exploited
Most compromises target known vulnerabilities in outdated plugins and packages.
Performance quietly regresses
New content, scripts and tools slow sites down over time without anyone noticing.
Downtime costs trust
Visitors and search engines both penalise unreliable sites.
Knowledge shouldn't live in one head
A documented, supported site survives staff changes.
Scope of work
What’s included.
Uptime & error monitoring
24/7 checks with instant alerts and incident response.
Security patching
Dependency, framework and plugin updates, vulnerability scanning.
Backups & recovery
Automated, tested backups with a documented restore plan.
Content & feature updates
A monthly allowance of changes, small features and fixes.
Performance & SEO health
Regression monitoring and Search Console issue triage.
Monthly reporting
Traffic, vitals, incidents and recommendations in plain language.
Ideal clients
Who this is for.
Small businesses
Owners without in-house technical staff.
Marketing teams
Teams who need fast, reliable changes without hiring a developer.
Ecommerce stores
Shops where every hour of downtime is lost revenue.
Inherited sites
Organisations whose original developer is no longer available.
How the project runs
Our process.
Transparent milestones, weekly demos and one point of contact from kickoff to launch.
- 01
Onboarding audit
Codebase, hosting, DNS and access reviewed and documented.
- 02
Monitoring setup
Uptime, logging, error tracking and alert routing configured.
- 03
Baseline
Security, performance and SEO benchmarks recorded.
- 04
Routine maintenance
Scheduled patch windows with staging validation first.
- 05
Iteration
Prioritised backlog of improvements delivered each month.
- 06
Review
Monthly report and quarterly roadmap session.
Quality bar
Standards we hold.
Tested before deployed
Every update goes through staging and automated checks.
Clear response times
Defined acknowledgement and resolution targets for incidents.
Plain-language reporting
Reports that explain what happened and why it matters.
Documented everything
Access, architecture and runbooks stored for continuity.
Tooling
Technology stack.
Monitoring
Platform
Analytics
Process
Glossary
Terms we use.
- SLA
- Service-level agreement — guaranteed response and resolution times.
- Uptime
- The percentage of time your site is available.
- CVE
- A publicly catalogued security vulnerability.
- RTO / RPO
- How fast you can recover, and how much data you could lose.
- Regression
- A previously working feature that breaks after a change.
- Staging
- A pre-production copy used to test updates.
- SSL / TLS
- Encryption that secures data between visitors and your site.
- DNS
- The system translating your domain name into a server address.
FAQ
Common questions.
Do you maintain sites you didn't build?
Yes, after an onboarding audit to understand and document the setup.
What happens if the site goes down?
Alerts reach us immediately; we diagnose, restore and send an incident summary.
Is there a long-term contract?
No lock-in — plans are monthly and can be paused or cancelled.
What's included in a monthly plan?
Monitoring, updates, backups, security scanning, a monthly change allowance and reporting. Larger feature work is quoted separately.
Can you handle emergency fixes?
Yes. Priority support plans include faster response windows for critical incidents.
Do you also manage hosting and domains?
We can manage or coordinate hosting, DNS, SSL and domain renewals so nothing lapses.
Working together
How we engage.
Fixed-scope project
A defined scope, timeline and price agreed after discovery. Best for launches and rebuilds with clear requirements.
Monthly retainer
A dedicated block of senior time each month for continuous delivery, iteration and support.
Audit & advisory
A short, focused engagement that reviews what you have and hands you a prioritised plan to act on.
What to expect
Kickoff
A 45–60 minute call to understand goals, audience, constraints and timeline.
Written proposal
Scope, milestones, deliverables and pricing within a few working days of the call.
Weekly rhythm
A short demo and written update every week so there are never surprises.
Your input
One decision-maker, timely feedback and access to brand assets, content and accounts.
Ready for website maintenance?
Book a callOur projects
Proof, not promises.
Dhamaal
Loud streetwear ecommerce — graphic tees & jeans from Karachi
Virra
Clothing brand ecommerce — Dresses, Trousers, and Accessories and more
Mehr
Pakistani fashion ecommerce — premium fabrics, ready-to-wear and custom tailoring